Enterprise IT Support: Remote On site 24/7
Your outsourced IT department in real-time.
With over 100 engineers across Mexico, we are ready to solve your IT challenges both remotely and on-site.
Get a free assessment for your business
OUR SERVICES
A Single IT Support Provider for all your Technology Solutions.
Field Engineering Services
With over 100 field engineers, we provide on-site support for retail POS, offices, and warehouses. Our services include preventive and corrective maintenance, installation, hardware deployment, and equipment replacement.
IT Help Desk
Your single point of contact for technical support. Our engineering team provides immediate resolution and tracking for all requests, strictly adhering to agreed-upon SLAs.
Staff Augmentation (On-site Engineers)
We provide dedicated support, infrastructure, database, and software engineers to work directly at your facilities. Available for fixed-term projects or specific days per week to act as an extension of your team.
We Manage Your IT & Systems Infrastructure:
Aumenta la productividad y el ROI de tu empresa con nuestro Soporte Técnico Informático
❌ Without Fermartech
- Frequent technical failures
- Downtime affecting productivity
- Unpredictable and rising IT costs
- Limited and slow support
- High IT recruitment and training costs
- Constant stress for IT management
- Complexities in IT expense deductions
- Outdated technology
- Rigid, inflexible contracts
- Language barriers in communication
- Risk of labor disputes with in-house IT staff
- Limited ROI from generic IT solutions
✅ With Fermartech
- Stable and reliable systems
- Seamless, uninterrupted operations
- Fixed, optimized monthly fee
- Team of 100+ experts available 24/7
- Save on staffing and selection costs
- Peace of mind and confidence in IT management
- 100% tax-deductible invoicing
- Continuous innovation and expert advisory
- Flexibility with no forced commitments
- Bilingual support tailored to your needs
- Prevent labor issues with an outsourced IT team
- Maximize ROI with custom-tailored IT solutions
By choosing our IT Support services, you receive:
Satisfaction Guarantee
Our Service Level Agreements (SLAs) are contractually backed. In the event of non-compliance, automatic service credits or discounts are applied.
95% Service Guarantee or Money Back
We operate under ITIL efficiency standards, allowing us to guarantee consistent and effective service delivery.
10% New Client Discount
New clients receive a 10% discount on any of our services upon initial signup.
No Long-Term Contracts
You decide how long you stay. You have the flexibility to cancel our services at any time.
SERVICES
On-Demand Technical Support
REMOTE TECHNICAL SUPPORT
IT Help Desk (HelpDesk)
Fast and agile omnichannel support via phone, ticketing systems, email, or chat. Our engineers identify and resolve issues effectively, providing precise solutions to ensure your workflow remains uninterrupted.
ON-SITE TECHNICAL SUPPORT
Field Engineering Services (Field Services)
When remote resolution isn’t an option, our field engineers are ready for on-site deployment at your facilities. Beyond expert consulting for new technologies, they handle repairs, installations, configurations, and both preventive and corrective maintenance to ensure peak system performance.
Choose your ON-DEMAND Service Plan:
Hour Blocks
- Immediate availability for technical assistance
- Monthly or annual hour block options
- On-demand task fulfillment
- Specialists for targeted technical tasks
- Customized service windows
- Incident resolution
The agile and flexible solution for your IT needs. Benefit from a team of highly trained engineers ready to assist with specific tasks. We maintain high availability and a customized service window. Address your requirements effectively with targeted solutions tailored to your business goals.
Get Hour BlocksTicket-Based Plans
- Fixed monthly fee for predictable budgeting
- Predefined number of monthly tickets
- Detailed and actionable monthly reporting
- Customized service windows
- Rapid, targeted solutions
- Qualified Help Desk support
The controlled and consistent technical support service you need. We provide a defined number of tickets and a fixed monthly fee for greater peace of mind and control over your IT requirements. Our team evaluates issue severity and provides specific solutions with regular reporting.
Get Ticket-Based PlanSupport Agreement
- Fixed monthly fee for predictable budgeting
- Defined number of monthly tickets
- Comprehensive monthly reports and summaries
- Customized service windows
- Service Desk & Field Services
- Dedicated engineer for your account
The most comprehensive IT service level for your enterprise. Get end-to-end solutions ranging from help desk to on-site services. We include a defined number of tickets and a fixed monthly fee for total control of your IT department. Plus, a dedicated engineer is assigned exclusively to your account.
Get Support AgreementOUR SERVICES
Staff Augmentation (On-site Engineering)
Boost your company’s efficiency and profitability with dedicated, on-site engineers at your disposal.
Efficiency in Specific Projects
Our engineers provide temporary or permanent support for your IT department, allowing you to scale expert assistance as your workload requires, maximizing efficiency and ROI.
Time and Cost Savings
We perform preventive maintenance, data backups, and monthly reviews to ensure business continuity and minimize overhead.
Dedicated Focus
Our engineers fully integrate into your company culture and values, ensuring a dedicated focus on your projects for seamless development.
Expertise and Specialization
Our highly specialized engineers bring deep industry experience to your team, allowing your company to leverage their technical knowledge for long-term growth.
Contract our Staff Augmentation services via:
Part-Time On-site
- ITIL Procedures
- Weekly Reporting
- Remote Help Desk
- Staff Supervision
- Cloud Ticketing System
- Flexible Hours (AM or PM)
- Partial On-site IT Presence
The ideal solution for obtaining IT support during specific hours. Manage your requests with our cloud ticketing system and remote help desk. Choose flexible hours, whether morning or afternoon, for our engineers to visit you and provide immediate assistance. With constant supervision and the implementation of ITIL procedures, we guarantee fast, effective, and continuously improving support, offering you the service you truly need.
Learn MoreFull-Time On-site
- ITIL Procedures
- Weekly Reporting
- Remote Help Desk
- Staff Supervision
- Cloud Ticketing System
- Flexible Scheduling (8x5 or 24x7)
- Full-Time On-site IT Team
A tailored on-site support solution. Support adapts to your schedule, whether 8x5 or 24x7; our cloud ticketing system and remote help desk will facilitate the management of your incidents. We will assign a dedicated engineer to work at your facilities and effectively resolve your requirements. With constant supervision and the implementation of ITIL procedures, we guarantee fast, effective, and continuously improving support. You will receive weekly and monthly reports to maintain total control of your IT systems.
Learn MoreHybrid Support Model
- ITIL Procedures
- Weekly Reporting
- Remote Help Desk
- Staff Supervision
- Cloud Ticketing System
- Flexible Scheduling (8x5 or 24x7)
- Hybrid On-site & Remote Support
The full or partial technical support you need. Simplify the management of your requests with our help desk and cloud ticketing system. Our engineer will be at your disposal, offering remote and on-site assistance according to your specific requirements. With constant supervision and the implementation of ITIL procedures, we guarantee fast, effective, and continuously improving support. You will receive weekly and monthly reports to maintain total control of your IT systems.
Learn MoreCompanies that trust our services
Strategic Partner Network
Our strategic partner network is fundamental to providing high-quality solutions to our clients.
Can’t find the service you need? We design tailored solutions!
Contact us today, and we will design a proposal tailored to your needs.
Frequently Asked Questions (FAQ)
Fermar offers a comprehensive range of technical support services, including remote and on-site assistance, 24/7 support, network and server management, hardware and software configuration, and more. Our goal is to ensure your business operates seamlessly across its entire technological landscape.
To receive technical support, you can reach us through our website, call our support hotline, or send us an email or WhatsApp message. We are available 24/7 to address your needs immediately.
Yes, Fermar provides technical support to organizations of all sizes, from small businesses (SMBs) to large corporations. We tailor our services to meet the specific requirements of every client, regardless of their scale.
Our remote technical assistance allows us to resolve issues quickly and efficiently without the need for travel. This results in reduced downtime and a faster, more agile response to your technological needs.
What distinguishes us is our over 10 years of industry experience, a team of more than 60 highly qualified engineers, a commitment to excellence, and the flexibility to adapt to your specific budget and needs. We strive to be your trusted partner in IT support.