ABOUT US

More than a vendor—we are your strategic IT department.

Combining 25 years of technical expertise with an agile service model designed to drive business continuity and growth for companies across Mexico.

Our identity

Business-Centric Engineering

Founded with a clear mission: to eliminate the complexity of technology management so businesses can focus on their core operations.

At Fermar Tech, we don’t just fix hardware; we manage digital ecosystems under an IT-as-a-Service (ITaaS) model that adapts to your pace—with no forced contracts and an absolute focus on operational uptime.

Differentiator: We are the strategic partner that integrates certified talent, infrastructure, and cybersecurity into a single, flat, and scalable monthly fee.

Certified Talent

Certified engineers available 24/7 as a seamless extension of your team.

Managed Infrastructure

We manage networks, servers, and endpoints under a single, unified operating model.

Integrated Cybersecurity

NOC, SOC, MDR, and XDR included to safeguard your entire operation.

10+

Years of Experience

Leaders in Enterprise Technical Support Solutions

WORK PHILOSOPHY

Certified Quality & Continuous Improvement

We don’t leave things to chance. Our entire operation is governed by ITIL procedures and constant Quality of Service (QoS) measurement.

This methodology ensures that whether you are an SMB or an international corporation, you receive the same level of technical rigor, weekly account executive follow-ups, and impeccable asset management.

OUR VALUES

Values that Transform Your Operation.

We believe trust is earned through results, not legal paperwork. We eliminate the barriers that hinder the hiring of professional IT services.

Trust & Responsiveness

We respond in under 5 minutes; we are there whenever you need us.

Transparency

Cloud-based ticketing management for total visibility into every process.

True Flexibility

Services that scale or adjust to match your company’s growth.

Commitment

We guarantee 95% service effectiveness or your money back.

OUR TRACK RECORD

"Hands & Eyes" in Mexico: Backed by Major Brands.

We have served as strategic allies for global corporations requiring trusted technical representation within Mexico.

Our experience as Smart Hands & Eyes for companies in Europe and Asia—combined with our work for giants like Bayer and Riot Games—validates our ability to manage the industry’s most complex challenges.